Every job posting says the same exact thing... customer service, be a great human, be nice to everyone, work hard, blah blah blah.
Let's cut to the chase! We are busy. REALLY busy! We don't have time to beat around the bush. We are looking for someone who wants to join the best, most hard working team in the business! Yeah, everyone says that but we actually mean it. We need to find this person:
- Timeliness: show up to work on time
- Attitude: be happy & have fun. no one actually likes insurance (except us!) so we make it fun to come to work.
- Humor: have a great sense of humor, we thrive on it
- attention to detail: if you don't have it, please, respectfully, keep scrolling. We will know immediately and it is a requirement of this job
- computer skills: outlook and the ability to navigate over 100 sites/programs that are all set up differently (we will teach)
- humility: you are going to screw up in this job. Any job really, but you have to be humble enough to take direction from people who have been doing this for a long time who can teach, but you have to be able to listen and understand that direction
- coachable: you must be able to be coached. This is NOT an easy job! We are all constantly learning. You have to be able to take direction, coaching and instructions well. Constantly. Daily.
- Team: you must be able to work on a team. We are a small office but we do a lot. We are able to accomplish this because we work as teams.
- Multi-tasking: this is an absolute must. You have to have the ability to start multiple things and finish them all while getting interrupted by people walking in without appointments, phones ringing, etc. It's just the nature of the beast.
- Organization: have to max perform this skill. You will be air traffic control sitting at the front desk - phones, walk-ins, paperwork, daily tasks like calling people to handle service for their insurance.
- Proactive: You need to be the type of person who jumps in and helps, not the one who says "that's not my job". And being proactive in helping rather than being asked to is what makes our team great. We need more people like this!
- Communication: this is imperative. Without good verbal and written communication skills, you will never make it in this position. Must have this!!
- be personable & patient: this is a must! our industry is stressful and it's our job to help people navigate the stress while handling their business without adding to said stress.
What are you going to be doing in this position? Great question!
- answering phones
- helping people with payments
- following up on service items
- processing paperwork for the producer team
- supporting the producer team to help them get policies bound properly
- lots of miscellaneous stuff
- no experience needed as we will teach you all of the stuff & things you need to know, but if you have experience, we will take that too!
When you come aboard our merry little ship, you will receive:
- Salary plus performance bonus
- Simple Plan with employer matching
- Growth potential/opportunity for advancement within my office
Let's get down to the nitty gritty.... to make this work:
- MUST HAVE RELIABLE TRANSPORTATION <--- we don't have time for excuses as to why you can't come to work!
- Must live in St. Petersburg (verifiable) <---- we don't have time for excuses as to why you can't come to work!
- MUST BE A NON SMOKER <--- severe allergies. we can tell if you smoke or live with a smoker immediately! Covering it up with perfume won't mask it, promise!
- DRUG AND PERFUME FREE ENVIRONMENT <--- severe allergies to perfume
- MUST BE WILLING TO OBTAIN LICENSE <--- if you don't have one already, must be willing to give up a weekend immediately upon hire to get one.
If this has peaked your interest and you want to chat further, let us know!! We would love to hear from you!
Compensation: $30,000.00 - $40,000.00 per year
Melissa Ems Insurance Agency Inc
Melissa Ems Insurance Agency is a full service independent insurance agency with policies for auto, boat, home, commercial, life, health and business coverage, as well as many others.
Company Website: melissaems.com
(if you already have a resume on Indeed)